Shipping & Returns

Shipping ~ Returns Policy ~ Returns FAQ

At the time of writing we are only shipping to the UK mainland (Highlands subject to carriage quote as below). We can accept orders for the UK's offshore islands & the Highlands but the carriage needs to be agreed before despatch by email.

We are not currently accepting automatically processed orders to those destinations as listed above. Any orders (to areas other than the UK mainland as above) will be held pending a shipping quotation being prepared & accepted in writing by the purchaser.

Our carriage paid order amount is 100 excluding V.A.T. The above destination exclusions apply as do some items due to physical or weight limitations.

Depending on your chosen method of payment you should receive your item(s) the following working day but please allow up to 3 working days. Working days are defined as Monday to Friday with Saturday deliveries currently not implemented. Orders received after 13.30hrs shall, in most cases, be processed the following working day.

Upon receipt of your package(s), please inspect thoroughly for any evidence of damage or tampering whilst in transit. In the unlikely event that this has occured, please inspect the contents in the presence of the carrier and mark the delivery note accordingly. Claims for damages or losses when the delivery note has simply been marked 'Un-examined', 'Un-checked' or similar phrases will severely reduce the success of any possible claim. Kindly help us to ensure that your shopping experience is a pleasant one by following this simple request. Please notify us in writing immediately should a claims procedure be required.

Return Policy

To return a product, please first read though the following terms and conditions, then follow our returns online procedure.

We know that you will be pleased with your purchases from, however, there may be occasions when you will need to return items to us.

Items Damaged in Transit

If any items were damaged in transit, we ask that you report it to us immediately. If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with any accessories and or documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.

Items Faulty on Arrival

If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days). Items should be returned in their original packaging complete with all accessories and or documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.

Items Faulty in Warranty Period

If any of your purchases develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period if applicable, you are entitled to a warranty repair. Consumable items shall be treated on a case by case basis. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly.

Open-Box Items (Used)

Please note that our open-box (used) stock is sold with 90 calendar days warranty only, and therefore any claims under the warranty after 90 days of receipt will not be accepted.

If you change your mind

If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 10 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at, we'll issue a full refund for the product to your original payment method. Please note this policy has some limitations and does not apply to business customers.

Need to return an item?

You can request a return via the 'Contact Us' form or the message facility found in your account once logged in.

In addition to this policy you should also refer to our general Terms and Conditions of Sale.

Returns Frequently Asked Questions (FAQ)

I have tried to raise a request but your system tells me that I have to call someone else. Why is this?
A. In certain cases, manufacturers provide support direct to end users. They do this for many reasons, the main one is that they would like to ensure that their customers receive the best possible support on their products. If we refer you to a manufacturer your RMA will invariably be dealt with a lot quicker.

I raised a request to return 2 items. When I checked the status the RMA had been re-opened and it mentioned something about removing an item before the request could be accepted. What does this mean?
A. Depending on circumstances it will not always be possible for to accept your returns request. If this happens then detailed notes will inform you of the reason and what you should do. Generally you will have to remove that item from your request and resubmit as it is not possible for us to accept part of your request

What is the best way for me to return my items to you?
A. We always advise our customers to use some form of delivery that requires a signature on delivery. The majority of items are returned to us using Royal Mail Special or Recorded Delivery.

I sent my item back to you but I didn't put the Returns number on the outside of the package as you requested, will this cause a problem processing my return?
A. If there is no Returns Merchandise Authorisation number ("RMA") on the outside of the package then there is a good chance that this will lead to delays of up to 30 days in processing your return. To avoid this delay, we recommend that if you wish to return goods you first obtain an RMA number using the 'Contact Us' form.

I have received an incorrect item, what should I do?
A. You should raise an RMA and return the item to us using a traceable and insured delivery agent (e.g. Recorded Delivery or Special Delivery via Royal Mail), please enclose a proof of postage receipt and we will fully reimburse you for the cost of the returning the item(s) back to us on the understanding that the item(s) has been supplied incorrectly. Alternatively you can request that we collect the item from you using our courier but please add a note to the fault report when raising the RMA. If we find the item(s) have been supplied correctly a charge may be incurred for the collection.